jet9 Terms and Conditions

1 General Information

These terms and conditions ("Terms") form a legal agreement between jet9 ("we", "us" or "platform") and the user of jet9 ("you" or "user"). jet9 is an online casino and betting platform operated for players in Bangladesh, accessible via the website https://jet9.cam.

It is mandatory to read these terms carefully before registering, logging in, or starting to use any service on jet9. If you do not agree with any of the terms, please refrain from using jet9. These terms have been prepared in English and carry the highest legal authority.

jet9 reserves the right to change these terms at any time. Changes will take effect as soon as they are published on the website. Users are advised to review this page regularly.

2 Definitions

The key terms used in these terms and conditions are defined below:

3 Account Registration and Verification

To open an account on jet9, you must provide accurate and complete personal information. Only one account per person is permitted. Creating multiple accounts is strictly prohibited and may result in all accounts and associated funds being forfeited.

Information provided at registration, such as name, date of birth and contact details, must be accurate. jet9 may at any time request additional documents or proof for identity verification. Failure to submit the required documents may result in the account being temporarily suspended or permanently closed.

3.1 Account Security

Keeping your login password confidential and not sharing it with third parties is entirely your responsibility. Any unauthorized access to your account must be reported to jet9 support immediately. You are responsible for all activity conducted from your account.

4 Age Restrictions

At the time of registration, you declare that you are at least 21 years of age. jet9 may at any time request a government-issued ID, birth certificate or other legal documents for age verification. Providing false information about age will result in immediate account closure and all funds may be forfeited.

jet9 uses technical safeguards to prevent access by minors. Parents and guardians are requested to ensure that children and teenagers do not have access to online gambling platforms.

5 Deposits and Withdrawals

5.1 Deposits

Funds can be deposited on jet9 via bKash, Nagad and Rocket. The minimum deposit amount is ৳200. Once a payment is successfully processed, the balance is generally credited to the account promptly.

5.2 Withdrawals

The minimum withdrawal amount is ৳800. After a withdrawal request is submitted, processing is generally completed within 30 minutes to 3 hours. Account verification must be completed before submitting a withdrawal request.

jet9 reserves the right to verify any withdrawal request. Unusual or suspicious transactions may require additional verification, which may cause a delay in processing. bKash, Nagad and Rocket accounts must be registered in your own name.

6 Bonuses and Promotional Offers

jet9 offers various types of bonuses and promotional offers, with the welcome bonus being a notable benefit. A 100% welcome bonus is available on the first deposit — up to a maximum of ৳20,000. To withdraw this bonus, a wagering requirement of 10 times (10x) the bonus amount must be met.

6.1 General Bonus Terms

• Each promotional offer has its own terms and validity period, which will be stated in the offer details.
• A bonus may only be claimed on one account, on one device and from one IP address.
• jet9 reserves the right to cancel, modify or withdraw any bonus at its discretion.
• If bonus abuse is suspected, jet9 may investigate and take necessary action.
• The bonus balance and any winnings derived from it cannot be withdrawn until wagering requirements have been completed.

6.2 VIP Program

The jet9 VIP program has 5 tiers: Bronze, Silver, Gold, Platinum and Diamond. The weekly cashback rate increases with each higher tier: Bronze offers 0.3%, Silver 0.6%, Gold 0.9%, Platinum 1.2% and Diamond up to 1.5% cashback.

7 Gaming Rules

All games available on jet9 are operated by third-party game software providers. Each game has its own rules, which are detailed within the game. It is the user's responsibility to read the rules before playing.

If a game is left incomplete due to a technical error or server issue, jet9 will make every effort to resolve it. However, jet9's liability for losses caused by technical issues is limited. If a game result is proven to be invalid or erroneous, jet9 reserves the right to void the related bet.

If a game is interrupted mid-session due to loss of internet connection, the outcome of that game will be determined according to the game provider's server records.

8 Prohibited Activities

The following activities are strictly prohibited on the jet9 platform:

• Using jet9 for money laundering or illegal financial activities.
• Bonus abuse, coordinated betting or game manipulation.
• Using automated bots or software to play games.
• Attempting unauthorized access to another user's account.
• Attempting to breach or hack the platform's security systems.
• Operating an account under a false identity.
• Threatening or harassing other users.
• Any activity that is contrary to the laws in force in Bangladesh.

9 Account Closure and Suspension

9.1 Closure by User

You may request closure of your jet9 account at any time by contacting the support team. Before the account is closed, you will be given the opportunity to withdraw any withdrawable balance; however, bonus balances that have not met wagering requirements will be forfeited.

9.2 Closure or Suspension by jet9

jet9 may close or suspend an account in the following cases: breach of these terms; failure to complete identity verification; suspicious financial activity; bonus abuse; or security-related reasons. In cases of serious violations, an account may be closed without prior notice.

9.3 Self-Exclusion

As part of responsible gaming, users may request self-exclusion for a specified period. During an active self-exclusion, it will not be possible to log in to the account. For more details, please see the Responsible Gaming page.

10 Privacy and Data Protection

jet9 treats the privacy of users' personal information as a top priority. All information you provide is kept secure through SSL encryption technology. jet9 never sells your personal information to third parties.

Information may be disclosed in limited cases due to legal obligations or security needs. For more details on privacy, please read our Privacy Policy page.

11 Limitation of Liability

jet9 is committed to operating a safe and reliable platform. However, jet9's liability is limited in the following matters:

• Any loss caused by loss of internet connection.
• Technical errors in third-party game software.
• Issues arising from the user's own device or connection.
• Disclosure of a user's account information to a third party where this occurs due to the user's own negligence.
• Loss of game data due to unexpected or unintentional technical failure.

For any dispute or complaint, please contact the jet9 customer support team first. Our 24/7 live chat service is available in English.

12 Changes and Updates to Terms

jet9 reserves the right to partially or fully change these terms and conditions at any time. For significant changes, users will be notified via email or a notification on the platform.

Continuing to use the platform after updated terms are published will be considered acceptance of the revised terms. If you do not agree with the new terms, please close your account and stop using the platform.

For any questions or ambiguities regarding these terms and conditions, please contact our support team. We are committed to always being by your side.