jet9 Privacy Policy — Your Information, Our Responsibility

jet9 ("we", "us", or "platform") operates a trusted online gaming and betting service for players in Bangladesh. We place the highest importance on the privacy of our users and are committed to protecting their personal information.

This privacy policy explains how jet9 collects your information, what purposes it is used for, and how we keep it secure. This policy applies to all services, web pages, and mobile applications on jet9.cam.

Key Definitions

• User: Any person who is registered on or uses the jet9 platform.
• Personal Information: Name, email, phone number, financial information, etc.
• Processing: Any activity involving the collection, storage, use, or deletion of information.
• Third Party: Service providers that have a contractual relationship with jet9.

We collect various types of information to create your account, verify your identity, and provide services on the jet9 platform. The types of information collected are described in detail below.

2.1 Registration and Account Information

• Full name and username
• Email address
• Mobile number
• Date of birth (for age verification — 21+ confirmation)
• Password (stored in encrypted form)
• Residential address

2.2 Identity Verification Information (KYC)

For account verification and financial security, we may collect the following documents:

• National ID Card (NID) or passport
• Bank statement or mobile banking information
• Proof of residence documents

2.3 Financial Information

• Deposit and withdrawal history
• Payment method information (bKash, Nagad, Rocket)
• Transaction amounts and dates

2.4 Technical Information

• IP address and device type
• Browser type and version
• Time and duration of access to the platform
• Information obtained from cookies and similar tracking technologies
• Game play history and preferences

jet9 uses your personal information only for the following legitimate purposes. We never use your information for any other purpose.

3.1 Service Delivery and Operations

• Account creation and management
• Processing deposits and withdrawals
• Enabling gameplay
• Providing bonuses and promotions
• Managing customer support services

3.2 Security and Compliance

• Fraud and money laundering prevention
• Age verification (21+ confirmation)
• Account security monitoring
• Meeting legal obligations

3.3 Service Improvement

• Analyzing platform performance
• Improving the user experience
• Planning new games and features

3.4 Communications

• Sending important account-related notifications
• Transaction confirmation messages
• Responsible gaming information
• Promotional offers with your consent

jet9 never sells your personal information. However, we may share information in the following limited circumstances to provide services:

4.1 Service Provider Partners

We work with trusted third-party service providers who help operate our platform. These include:

• Payment processors (for bKash, Nagad, Rocket payment verification)
• Identity verification services
• Technology and software providers
• Game providers (Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, etc.)
• Cloud hosting services

All these partners are contractually bound to maintain strict privacy standards.

4.2 Legal Obligations

We may be required to disclose information in accordance with a court order, government directive, or applicable law. In such cases, we will make every effort to notify you as early as possible.

4.3 Business Transfers

In the event of a merger, acquisition, or asset sale, your information may be transferred. In such cases, we will notify you in advance and inform you about the new policy.

On the jet9 website, we use cookies and similar technologies. Cookies are small text files stored in your browser that help our platform function more effectively.

5.1 Types of Cookies

• Essential Cookies: Essential for maintaining login sessions and security-related operations. These cannot be disabled.
• Functional Cookies: Remember your language preferences, screen settings, and other personalized settings.
• Analytics Cookies: Monitor platform usage to help improve services.
• Performance Cookies: Used to identify page loading speed and technical issues.

5.2 Cookie Controls

You can accept or reject cookies through your browser settings. However, disabling certain cookies may cause some platform features to not work properly.

jet9 has implemented the highest industry-standard security measures to protect your personal information.

6.1 Technical Safeguards

• SSL/TLS Encryption: All data transmissions are encrypted.
• Data Encryption: Stored sensitive information is kept in encrypted form.
• Firewall Protection: Advanced firewall and intrusion detection systems.
• Regular Security Testing: Regular audits are conducted to identify vulnerabilities.
• Two-Factor Authentication: An additional layer of protection for account access.

6.2 Organizational Safeguards

• Staff privacy training
• Restricted access controls — only authorized staff can view personal information
• Rapid response plan in the event of a data breach

We retain your personal information only for as long as is necessary to provide services and meet legal obligations.

7.1 Retention Periods

• Active Accounts: All information is retained for as long as the account remains active.
• Closed Accounts: Certain information may be retained after account closure for legal purposes.
• Financial Records: Transaction-related information may be retained for an extended period for legal purposes.
• Technical Logs: Retained for a limited period for security monitoring.

7.2 Data Deletion Requests

You may request that your information be deleted. However, certain information may not be possible to delete due to legal obligations. Please contact us to submit a request.

As a user of the jet9 platform, you have a number of important rights regarding your own information.

8.1 Right to Access

You can find out at any time what information we hold about you and how it is being used.

8.2 Right to Rectification

If there is any inaccuracy in your personal information, you can request that it be corrected.

8.3 Right to Erasure

In certain circumstances, you can request that your information be deleted, taking into account any legal limitations.

8.4 Right to Object to Processing

You can object to the use of your information for marketing communications.

8.5 Right to Data Portability

You can request a copy of your information in a readable format.

jet9 strictly prohibits anyone under the age of 21 from using the platform. We do not intentionally collect any information from minors.

If we become aware that a minor has used our platform and provided information, we will immediately delete that information and close the account.

jet9 may work with servers and service providers located in various countries around the world. This means your personal information may be processed or stored outside of Bangladesh.

We ensure that appropriate safeguards are in place for any international data transfer and that third-party partners are obligated to uphold the standards of this privacy policy.

jet9 may update this privacy policy from time to time. In the event of any significant changes, we will notify you via email or through the platform.

Continued use of the platform after a policy update will be considered an expression of consent to the revised policy. The latest policy will always be available on this page.

To request a copy of an older version, contact us at [email protected].

If you have any questions, concerns, or complaints about this privacy policy, please get in touch with us. Our privacy team is always ready to help you.

For more details, please also read our Terms & Conditions and Responsible Gaming pages.